FAQ
-
What are precautions on handling and care?
Due to the nature of the design, restoration of any damage may be difficult.
Please refer to the
section on the descriptions page. -
Can I return an item for refund?
Returns are ONLY accepted within 7 days of receipt.
You MUST send an email form BEFORE you dispatch the product.
ONLY confirmed products are eligible for return. Shipping fee is not covered.
Please send us an email form with the information down below.
Email cs@hoze.kr
1.Name :
2.Order number :
3.Name of Product :
4.Reason for return :
5.Images (if necessary) :
Return address: 3F 13-19, Apgujeong-ro 4-gil, Gangnam-gu, Seoul, Republic of Korea
Tel +82-2-542-2123
*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for refund.
Precautions before dispatching products
-Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return.
Defective products must ALSO include all of the above.
-Any products damaged during the process of exchange will not be accepted.
Please repackage the product exactly the way it came, in order to avoid any damage during delivery.
-Be advised that returns are accepted ONLY on orders purchased through the HOZE official website.
You must follow the instructions above and be approved of your request by HOZE.
Returns shipped to us without any prior notice are NOT accepted.
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Can I an exchange?
ONLY damaged or defective items are eligible for exchange within 7 days of receipt.
Damaged or defective items MUST be in their unused original condition.
Shipping fee is covered ONLY on damaged or defective items.
Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT.
Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted.
Emai cs@hoze.kr
*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for replacement with a new product.
1.Name :
2.Order number :
3.Product to be exchanged :
4.Reason for exchange :
5.Images (required) :
Return address : 13-19, Apgujeong-ro 4-gil, Gangnam-gu, Seoul, Republic of Korea
Tel +82-2-542-2123
Exchanges for any reason other than damages or defects are NOT accepted.
You must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product.
Shipping fee is NOT covered. Please send us an email form with the information down below.
Email CS@hoze.kr
*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for refund.
1.Name :
2.Order number :
3.Product to be returned :
4.Reason for return :
5.Images (if necessary) :
Return address : 13-19, Apgujeong-ro 4-gil, Gangnam-gu, Seoul, Republic of Korea
Tel +82-2-542-2123
*Precautions before dispatching products
Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return.
Defective products must also include all of the above.
Any products damaged during the process of exchange will not be accepted.
Please repackage the product exactly the way it came, in order to avoid any damage during delivery.
Be advised that returns are accepted ONLY on orders purchased through the HOZE official website.
You must follow the instructions above and be approved of your request by HOZE.
Returns shipped to us without any prior notice are NOT accepted.
